Frequently asked questions:
What is the return policy?
Return & Refund Policy
At Pilareta, we are committed to delivering products that align with your lifestyle and expectations. However, if for any reason you are not completely satisfied with your purchase, we’re happy to assist with a return.
Return Policy
- 14 days of purchase.
- Unworn, unwashed, unused, and returned in their original condition with all tags and packaging intact.
- A fee of Rs.250 will be charged on every return.
Refund Policy
- Standard delivery charge of ₹250 will be deducted from the total refund amount.
- 5–7 business days for the refund to reflect in your account, depending on your payment provider.
To initiate a return, please hit on the return button on your order link, and we will take it from there.
Payment Policy
Payment Policy
At Pilareta, we currently accept only online payments through secure and trusted payment gateways available on our website. This includes credit cards, debit cards, UPI, and net banking options.
We do not offer Cash on Delivery (COD) at this time. This helps us maintain an efficient and contactless service experience, ensuring your orders are processed promptly and safely.
Need Help?
Need Help?
If you have any questions or need further assistance regarding your order, return, or store credit, feel free to reach out to our support team at shop@pilareta.com or send us a direct message on Instagram. We’re here to help and ensure your experience with Pilareta is always exceptional.